Customer Care
Return & Refund Policy
Last updated: September 2026
30-day returns
Unused items in original packaging may be returned within 30 days of delivery for a full refund of the purchase price.
How to start a return
Contact our customer care team with your order number. Gosven Naspex LLC, 520 S Grand Ave #860, Los Angeles, CA 90071. Phone (386) 775-2882. Email info@gosvennaspex.online.
Refunds
Refunds are issued to the original payment method within 5-7 business days after the returned item is received and inspected.
Non-returnable items
Custom-order fabrics and items marked as final sale are not eligible for return unless they arrive damaged or defective.